User guide
【how to order】
Please select the quantity you wish to purchase from the product page and proceed to your cart. After entering the necessary information, your order will be completed on the payment screen. Please note that we cannot reserve products in your cart before payment is complete.
[Payment]
・Various credit cards (VISA, MASTER, AMEX, JCB)
・Payment at convenience stores (paidy)
・Google pay
・Apple Pay
・Amazon Pay
・PayPal
・PayPay
・Docomo payment
・Softbank lump sum payment
【about shipping cost】
Shipping is 385 yen nationwide. For purchases of 18,000 yen or more (tax included), shipping is free.
【Regarding delivery】
1.Shipping Method
Delivery will be via Yamato Transport Nekoposu or Click Post.
Delivery of products is limited to within Japan only.
2. Delivery date and time
Normally, we ship within 1-3 business days from the date of order, but during busy periods such as new release dates, orders are very busy, so it may take 3-5 business days to ship. If the delivery address is in Honshu, the earliest delivery will be the next day after the shipping date, and in some areas it will take about 3 days.
*Please note that we do not ship on weekends, national holidays, the year-end and New Year holidays, summer holidays, winter holidays, or other special holidays.
[About confirming your order details]
Once your order has been confirmed, an order completion email will be sent to the email address you registered. If you do not receive the email after a while, it may be because the email has been included in your "spam" folder, your settings do not allow you to receive emails, or the email address you registered may be incorrect. If you are using a mobile email address, you will need to set up domain-specific reception. Please add "＠odul.jp" to your domain-specific reception settings. Please check the carrier's website for information on how to set up domain-specific reception for each carrier.
If you do not receive an email, you can also log in to your account and check the status of your order from your order history.
[About returns and exchanges]
ödül does not accept returns, exchanges, or cancellations due to customer reasons other than defective products (except during limited-time return and exchange campaigns).
If there is a defect in the product, we will respond promptly, so please contact us within 7 days after the product arrives. If we have stock, we will exchange it. Please note that the date the product is posted in the mailbox is the date of arrival, and we cannot accept returns after the deadline.
(Please note) We cannot accept returns or exchanges for the following products:
- If more than 8 days have passed since delivery.
- Products that have been used, products that have been soiled or damaged by the customer, or products (including boxes and accessories) returned to us in a condition that is significantly different from when they were delivered.
- In the case of returns, exchanges, or cancellations due to customer convenience.
(Points to note when returning the item)
In the case of initial defects, please be sure to contact us in advance (info@odul.jp), place the product in the outer box we sent you, and send it to the specified address by Yu-Packet COD. (If you do not have the outer box, please pack the product sufficiently to prevent damage according to the Yu-Packet regulations.)
Furthermore, if the product arrives damaged due to insufficient packaging, we may not be able to accept returns, exchanges, or repairs.
* Please note that if the item is delivered to an address other than the one you specified, the customer will be responsible for the transfer fee.
【others】
If you have any questions, please see our FAQs . If you have any comments or questions, please feel free to contact us.
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