About repairs and aftercare
At Ojour, we provide repairs and aftercare so that our customers can continue to enjoy their jewelry for many years to come. We will carefully repair each piece, so please feel free to contact us.
[Repair and aftercare process]
We will first check the condition of the product before providing you with any information. Please contact info@odul.jp with the following information:
・Name
- Your order number (we need to identify the product, so if you don't know it, please be sure to include a photo of the product.)
If the item is damaged, please provide a photo showing the condition of the item.
*If you have spam or domain-specific filters set up, you may not receive our reply. Please unblock the "info@odul.jp" email address domain.
【cost】
We will inform you of the cost after inspecting the condition of your item.
- Repair and aftercare fee list -
*Prices are for reference only.
*In addition to the above, a handling fee of 900 yen will be charged for each repair request.
[ About repair period]
At the end of the month, we will send a request to the repair workshop for repairs for the entire month.
Therefore, the repair period will take approximately one to two months.
For example, if the item for repair arrives at our company on June 1st, it will be sent to the workshop at the end of June, so it will take about two months. However, if it arrives on May 30th, it will be sent to the workshop as repair work for May, so the repair period will be about one month.
[Shipping fee]
When sending the product for repair to us, you are responsible for the shipping costs for the outbound journey. We will cover the return journey. Please send the product to the address we will specify later.
【others】
*If you send the item for repair without contacting us first, or if you send the item for repair to an address other than the one specified, we may not be able to accept the repair or you may be charged a forwarding fee. Please be sure to contact us at info@odul.jp first.
*Please note that we cannot be held responsible for any accidents or loss that occurs during delivery.
*If the product arrives at our company and is damaged during shipping due to improper packaging, we may not be able to charge you additional fees or repair the product.
*Depending on the condition of the product, we may not be able to repair it.
*If the order falls on a long public holiday such as Obon, New Year's holiday, or Golden Week, it will take longer than usual.
