Normally, odul does not accept returns or exchanges for reasons such as "the product is different from what I expected" or "the size doesn't fit", but this time you can return or exchange the product for any reason!
If you have been hesitant to order because you were unsure whether the size would fit or if the pattern you received would be to your liking, take this opportunity to give it a try.
If you would like to take advantage of this offer, please read the "Applicable period, applicable products, and notes" below.
Target period
4/17 (Wed) - 4/30 (Tue) (*If you purchase during the above period, you can apply for a return or exchange.)
Shipping
Returns accepted
- Regular price items
- "Ring" products purchased at the Aujour official online store
Non-returnable
- Pre-order items and sale items
- If you do not submit the return/exchange form within 7 days of receiving the product
- If any of the included items are lost (both the delivery note and product barcode are required)
- Used, altered or cleaned items
- Products that have become dirty or damaged while in the customer's possession
- The product condition at the time of return is significantly different from that at the time of delivery (including the box and accessories)
Important Notice
- Return shipping costs will be borne by the customer (excluding defective products).
- We only accept in-person deliveries with a tracking number. We are not responsible for lost or damaged items during return shipping.
- A maximum of three items can be returned per order.
- If we determine that the item has been worn, we will be unable to assist you.
- Applies to ring category only.
- Please be careful not to include personal items in the package. If personal items are included, they may be discarded without prior notice.
- If a coupon was used at the time of purchase, the coupon cannot be refunded with this return.
Return/Exchange Application
Please contact us using the inquiry form within 7 days of receiving the product.
Return and exchange form here
