Extended until the end of May! "Return and Exchange Campaign" for all rings
Return and exchange campaign extended!!!
Due to popular demand, the sale has been extended by one month! Please try out our products during this period!
Normally, odul does not accept returns or exchanges for reasons such as "the product is different from what I expected" or "the size doesn't fit", but this time you can return or exchange the product for any reason!
If you have been hesitant to order because you were unsure whether the size would fit or if the pattern you received would be to your liking, take this opportunity to give it a try.
If you would like to take advantage of this offer, please read the "Applicable period, applicable products, and notes" below.
Target period
Until May 30th (Thursday) (※If you purchase during the above period, you can apply for a return or exchange)
Shipping
- Regular price items
- "Ring" products purchased at the Aujour official online store
Return/Exchange Application
Please contact us using the inquiry form within 7 days of receiving the product.
Return and exchange form here
*Please be sure to read the following notes before applying.
Notes
[When exchanges and returns are possible due to customer convenience]
- If the size doesn't fit, you can exchange or return it.
-If you don't like the pattern of the stone, you can exchange or return it.
*Customers are responsible for return shipping costs when returning or exchanging items, and bank transfer fees when receiving refunds by bank transfer.
- *Only the product price will be refunded. (If the payment amount after the refund is less than the amount applicable for free shipping, the shipping fee will be deducted from the amount refunded.)
- *We only accept face-to-face deliveries with a tracking number. We are not responsible for any loss or damage of products during return shipping.
- *If the product is returned after the specified period, or if it arrives, or if it is returned without permission, half of the product price will be refunded. (No refunds will be given if the product is damaged.)
[Exchanges and returns due to initial defects]
If the product you receive is defective, we will respond promptly.
Exchange or return accepted.
*If the defect cannot be confirmed in the photo, we cannot certify the item as defective.
*We do not accept exchanges for different sizes, colors, or products from the one you ordered. If you wish to make such a change, it will be considered an exchange at the customer's discretion, even if the product is defective.
*If we are unable to determine that the returned product is defective, we may refuse to accept the return or exchange. Click here for the definition of defective products.
[Items not eligible for return or exchange]
- If you do not contact us within 7 days after the product arrives (including the day of arrival)
- If the product is damaged or scratched due to customer's fault or if the product has been used even once.
- If the invoice included with the product or the tag barcode attached to the product is lost or destroyed
- If the number of returns exceeds 3 items per order.
- For products ordered outside this website
- Products related to the surface of earrings, etc. that are not defective
-If we determine that the item is worn
- If you have renovated or cleaned the property yourself
- The size may vary by about 0.5 sizes from the official size chart.
- When ordering pre-order items, made-to-order items, sale items, or lucky bag items
- If the store determines that the product is of good quality
【Notes】
*Please note that requests made on this page cannot be guaranteed to be completed as desired.
*If you have used a coupon, it cannot be reapplied after cancellation or refunded for this return.
*Please be careful not to include personal items in the package. If personal items are included, they may be discarded without prior notice.
If you are unable to make a return request from this page,
Please make your request using the inquiry form below.
ödül Customer Service Contact Form
Our business hours are from 11:00 to 18:00 on weekdays. We cannot respond outside of business hours, such as on weekends and holidays.
